Thank you for choosing FindSouk! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile and web applications in the UAE region. It is important that you understand how your information is handled and your choices regarding its use.
At FindSouk, we strive to provide a seamless and secure platform where users can register, and purchase products, and businesses can sell their services or products. We collect only the necessary information to deliver our services effectively and improve your experience. Rest assured; we handle your data responsibly and by applicable privacy laws. Your trust is of utmost importance to us, and we are dedicated to maintaining the confidentiality and integrity of your personal information.
a. Personal Information:
In our dedication to offering tailored services, we gather personal data from a diverse range of individuals associated with FindSouk. This encompasses customers (users), business proprietors (vendors/sellers), employees, and pertinent third parties. The categories of personal information we acquire may encompass:
i. Users:
• Name
• Gender
• Email address
• Phone number
• Address & location
• Profile picture (optional)
• Payment information for transactions
• Reviews of business
ii. Business Owners (Vendors/Sellers):
• Name
• Email address
• Phone number
• Business name
• Business address
• Business description
• Timings
• Business logo
• Products and services
• Payment information for transactions
• etc
iii. Employees:
• Name
• Contact information
• Employment details
• Payment information
iv. Third Parties:
• Name
• Contact information.
• Relevant business or professional information
b. Usage and Log Data:
At FindSouk, we collect and analyze usage and log data to enhance our platform's functionality, performance, and overall user experience. This invaluable data allows us to gain insights into the interactions of our customers (users), business proprietors (vendors/sellers), and employees with FindSouk. Below, you'll find a comprehensive breakdown of the specific categories of usage and log data that we gather:
i. Users:
• IP address
• Device information (such as device type, operating system, and browser type)
• Pages visited within the application
• Interactions with the application (such as clicks, searches, and preferences)
When users access and utilize FindSouk, we collect certain data to enhance their experience. This includes information such as IP addresses, device information (such as device type, operating system, and browser type), pages visited within the application, and interactions with the application (such as clicks, searches, and preferences).
The collection of IP addresses allows us to understand the geographic location of our users, which helps us provide relevant localized content and services. Device information helps us optimize our platform for different devices and improve overall compatibility. By analyzing pages visited and interactions within the application, we gain insights into user behavior, preferences, and areas where we can enhance the user experience.
c. Business Owners (Vendors/Sellers):
• IP address
• Device information (such as device type, operating system, and browser type)
• Pages visited within the vendor dashboard
• Interactions with the vendor dashboard (such as product uploads, order management, and analytics)
For business owners utilizing FindSouk, we collect usage and log data specific to their activities within the vendor dashboard. This includes IP addresses, device information, pages visited within the vendor dashboard, and interactions such as product uploads, order management, and analytics.
By analyzing this data, we can provide business owners with valuable insights into their operations, including the performance of their products, customer engagement, and overall sales metrics. This information helps them make informed decisions and optimize their presence on FindSouk.
d. Employees:
• IP address
• Device information (such as device type, operating system, and browser type)
• Pages visited within the employee dashboard
• Interactions with the employee dashboard (such as task management and communication logs)
At FindSouk, we gather specific usage and log data related to employee activities within our dashboard, including IP addresses, device details, and interactions like task management and communication logs. This data aids in streamlining internal processes, improving collaboration, and resolving technical issues. We treat this information with utmost confidentiality, using it in an aggregated and anonymized manner primarily for analytics, such as understanding user behavior and identifying trends. While we take security measures, no data storage or transmission is entirely immune to risks. We encourage users and employees to maintain strong security practices. Your privacy is a priority, and we're committed to transparency and a great user experience on FindSouk.
e. Payment Information:
To facilitate secure transactions, we transmit sensitive payment information directly to our trusted payment gateway vendor without storing any card details on our systems. This approach prioritizes the security of your financial data, ensuring that it is handled and processed safely by our reputable payment partner. Your peace of mind and the protection of your payment information are of paramount importance to us.
f. Location Information:
With your explicit consent, we may collect precise location data to offer location-based services within FindSouk. This enables us to provide features like displaying nearby businesses or services. We prioritize the privacy and security of everyone connected to FindSouk. In upcoming sections, we will explain how we use this data, our commitment to data security, and your rights and options concerning your personal information. If you have any inquiries or concerns about our data collection practices, please feel free to reach out to us. Your privacy is important, and we're here to address any questions.
We collect various types of information to enhance and personalize your experience with FindSouk. The information we gather is utilized for the following purposes:
Providing and Improving Our Services: We use the collected data to deliver, maintain, and improve the quality of our platform. This includes optimizing features, content, and functionality to better serve your needs.
Personalization: Your information enables us to tailor our services to your preferences and interests. This personalization enhances your overall experience on FindSouk by presenting content and recommendations that are relevant to you.
Communication: We may use your contact details to communicate with you, including sending important notifications, updates, and responding to inquiries or requests.
Analytics and Research: Data analysis helps us understand user behavior and preferences. This information assists in making informed decisions to enhance our platform, identify trends, and improve our offerings.
Security and Fraud Prevention: We employ collected data to protect the integrity of our platform and safeguard against fraudulent activities. This includes monitoring and detecting suspicious or unauthorized actions.
Legal and Regulatory Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and address any legal matters that may arise.
Customer Support: Your data helps us provide effective customer support, address issues, and resolve inquiries or concerns you may have.
Marketing and Promotions: With your consent, we may use your information for marketing and promotional activities, such as sending you relevant offers, promotions, and information about our services.
It's important to note that we treat your information with the utmost care and respect your privacy. We do not sell your data to third parties for their marketing purposes. Your information is used solely for the purposes outlined in this policy and in compliance with relevant privacy laws and regulations.
We value your privacy and are committed to safeguarding your personal information. We only share collected information under specific circumstances, which are outlined below:
Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating and maintaining our services. These providers may have access to your information but are bound by strict contractual obligations to handle it with care and only for the purposes specified by us.
Business Partners: With your explicit consent, we may share your information with business partners for marketing and promotional purposes. This sharing allows us to provide you with relevant offers, promotions, and information about products or services that may interest you.
Legal Obligations and Protection: We may disclose your information when required by law or to protect our rights, privacy, safety, or property. This includes responding to legal requests, enforcing our policies, and addressing security or technical issues.
Business Transactions: In the event of a merger, acquisition, or other business transaction involving FindSouk, your information may be transferred as part of the assets. We will notify you of any such change in ownership or control of your personal information.
We do not sell your personal information to third parties for their marketing purposes. Our sharing practices are conducted with a strong commitment to your privacy and in compliance with applicable data protection laws and regulations.
It's important to note that while we may share your information as described above, we take measures to ensure that your data is handled securely and confidentially by any party with whom it is shared. Your trust is of paramount importance to us, and we are dedicated to maintaining the privacy and security of your information. If you have any questions or concerns about our data sharing practices, please do not hesitate to contact us. Your privacy is our priority.
At FindSouk, we are deeply committed to the security and protection of your personal information. We employ robust measures to safeguard your data against unauthorized access, disclosure, alteration, or misuse. Our data security practices include:
Encryption: We use industry-standard encryption techniques to secure the transmission of data between your device and our servers. This ensures that your information remains confidential during transit.
Access Control: Access to your personal information is restricted to authorized personnel and systems, and we implement strict access controls to prevent unauthorized access.
Regular Audits and Monitoring: We continuously monitor our systems and conduct regular security audits to proactively identify and address potential vulnerabilities or threats.
Secure Data Storage: Your data is stored in secure environments with multiple layers of protection, including physical security measures, firewalls, and intrusion detection systems.
Employee Training: Our team members are trained in data security best practices and are bound by confidentiality agreements to protect the privacy of your information.
Incident Response: In the unlikely event of a data breach or security incident, we have established protocols and procedures to promptly respond, investigate, and notify affected individuals as required by law.
While we take stringent measures to protect your data, it's important to understand that no method of data transmission or storage is entirely foolproof. We encourage you to take proactive steps in safeguarding your own data, such as using strong and unique passwords, regularly updating your devices and applications, and being cautious of potential phishing or fraudulent activities.
We are dedicated to maintaining the integrity and confidentiality of your personal information. If you suspect any security concerns or have questions about our data security practices, please don't hesitate to contact us. Your trust and privacy are of the utmost importance to us, and we are committed to ensuring the security of your data.
FindSouk may include links or references to third-party websites, applications, or services for your convenience and information. We want to emphasize that we do not endorse, control, or have any responsibility for the content, privacy practices, or security of these third-party websites or services.
When you choose to access third-party links, you do so at your own risk. These websites or services may have their own privacy policies and terms of use, which may differ from ours. We encourage you to review the privacy policies and terms of any third-party websites or services you visit to understand how your information may be collected, used, and shared.
Please be aware that FindSouk is not responsible for the actions or practices of third parties, and any interactions or transactions you have with third parties are solely between you and the third party. We advise exercising caution and discretion when navigating external websites or services linked from FindSouk.
Your use of third-party links is subject to the terms and policies of those third parties. If you have any concerns or questions regarding the content or practices of third-party websites or services, please contact the respective third party directly. Your privacy and security are important to us, and we strive to provide a safe and reliable environment within our control.
At FindSouk, we respect your privacy and provide you with rights and choices regarding your personal information. We believe in transparency and empower you to make informed decisions about your data. Here are some of your rights and choices:
Access and Correction: You have the right to access and review the personal information we hold about you. If you believe any of the information is inaccurate or incomplete, you may request corrections or updates.
Consent Withdrawal: You can withdraw your consent for the processing of your personal information, particularly for activities that require your consent. This may impact certain features or services, but it will not affect the legality of prior data processing.
Data Deletion: You can request the deletion of your personal information, subject to legal requirements. This includes the erasure of your data from our systems.
Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format to transfer it to another service provider where applicable.
Communication Preferences: You can manage your communication preferences, such as opting in or out of marketing communications or notifications, through your account settings.
Location Data Control: You have control over sharing your precise location information. You can manage location settings through your device settings.
Object to Processing: You may object to the processing of your personal information in certain circumstances, such as when it is used for direct marketing purposes.
Complaints: If you believe your data privacy rights have been violated or if you have concerns about how we handle your data, you have the right to lodge a complaint with the appropriate data protection authority.
To exercise any of these rights or to make choices about your data, please contact us using the contact information provided in this Privacy Policy. We will respond to your requests promptly, subject to applicable laws and regulations.
We are committed to respecting your privacy preferences and ensuring that your rights are upheld. Your choices regarding your personal information are important, and we are here to assist you in managing them effectively. If you have any questions or need further assistance regarding your rights and choices, please don't hesitate to reach out to us. Your privacy matters to us, and we aim to provide a transparent and user-friendly experience.
FindSouk is dedicated to protecting the privacy of all individuals, including children. We do not knowingly collect or process personal information from individuals under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us promptly, and we will take the necessary steps to remove the information and comply with applicable privacy laws.
We encourage parents and guardians to monitor and supervise their children's online activities to ensure a safe and appropriate online experience. If you have any concerns about your child's data privacy or would like to inquire about our data practices related to children, please do not hesitate to contact us. We are committed to maintaining the privacy and safety of all users, including children, while using FindSouk.
FindSouk may periodically update and make changes to this Privacy Policy to reflect alterations in our practices or in response to legal, regulatory, or operational requirements. We will notify you of any material changes to this Privacy Policy through prominent announcements on our platform or by sending you a notification directly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Your continued use of FindSouk after the posting of any revised Privacy Policy signifies your acceptance of the changes. If you disagree with any modifications to this policy, please discontinue using our services and contact us with any concerns.
We are committed to maintaining transparency and ensuring that your privacy is respected and protected. If you have any questions or require clarification regarding changes to this Privacy Policy, please reach out to us using the contact information provided in this policy. Your privacy and trust are of the utmost importance to us, and we will make every effort to address your concerns promptly.
Your privacy and satisfaction are our priorities at FindSouk. If you have any questions, concerns, or feedback regarding our Privacy Policy, data practices, or any other aspect of our services, please feel free to contact us. We welcome your inquiries and are here to assist you.
You can reach us through the following means:
Email: support@findsouk.com
Postal Address: Dubai
Phone: +971 529386413
We aim to respond to your inquiries promptly and address any issues or concerns you may have. Your feedback is valuable in helping us maintain a secure, transparent, and user-friendly environment for all users of FindSouk. Thank you for choosing FindSouk as your platform, and we appreciate your trust in us.